Promoting Reasonable Expectations
Aligning Student and Institutional Views of the College Experience
By Miller, T., Bender, B., Schuh, J., et al.
Jossey-Bass, San Francisco, CA 2005
– reviewed by David Newman, University of Alberta
In higher education, a growing focus on the quality of the student experience is clearly evident in our institutions. It has been built more strongly into our institutional vision statements in recent years and is often used for purposes of recruitment, alumni support, and community support. However, what happens when the promises contained in such vision statements cannot be realized? How can we determine what types of promises are meaningful to our students? How do institutions balance the potentially contradictory needs that exist between students, external communities, and the institutions themselves? (more…)
